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Fraud Activity Prevention
Rising fraud exposure and fragmented tracking across systems created operational blind spots within contract servicing workflows. I led the design of an integrated fraud management framework that embedded risk visibility directly into the core contract platform — shifting fraud handling from reactive tracking to structured, risk-aware servicing.
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Hope for Chat
In this age every person has experienced a chatbot in some way or the other. People encounter them on web sites, social media and even on your smartphone. Say hello to Siri, Alexa, to name a few. This project was an experience into the world of chatbots. The Project: American Students Assistance is a company…