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Fraud Activity Prevention
Rising fraud exposure and fragmented tracking across systems created operational blind spots within contract servicing workflows. I led the design of an integrated fraud management framework that embedded risk visibility directly into the core contract platform — shifting fraud handling from reactive tracking to structured, risk-aware servicing.
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Protected: ONYX’s Accessibility Journey
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ONYX’s DOT: Delaware Operations Tracker
Designing an end-to-end annuity application lifecycle platform that replaced fragmented, multi-system workflows with a single source of truth for 10k+ users. 40% Reduction in processing time +10K Users adopted since launch +53% Increase in task engagement 24–48h Doc issue resolution My Role Lead Product Designer Team 1 Designer · 1 FE Dev · 1 BE…